Privacy policy

The protection of personal data and the protection of our customers' personal and financial information is particularly important for us. We, therefore, process your information exclusively on the basis of the applicable legislation, in particular, the General Regulation 2016/670 (better known as GDPR), the Personal Data Protection Act and the Electronic Commerce Act. Please review this privacy policy, which informs you about the most important aspects of how (we or the Company) processes your data. In this policy, we inform you of the most important aspects of processing your data on our website. We also inform you about the time period and legal basis for the collection, processing, storage, use, deletion and protection of your personal information, to the extent you haven’t provided you with your express consent to do so.

What happens to your data after you contact us?

When you send us a message through the contact form on our website or send us an email, we store your data for the time it takes to process your request and to answer any follow-up questions you may have. We will not share this information with third parties without your explicit consent!

Storing your data

Please note that in order to ease the order and purchase process and the subsequent fulfillment of our contract with you, we store your IP address as well as your name, address, email address and data about your payment method, such as your credit card number.

The information you provide is necessary for us so we can fulfill our pre-contractual or contractual obligations towards you. We do not provide this data to third parties, except to
- payment processors or payment service providers,
- the courier company with which we forward your purchase to you,
- Our accountant and
- CloudCart LLC., which are our data processor according to GDPR, and with which we have a respective contract in place.

In the case of an incomplete order, we shall store the data you have entered for 30 days, and we reserve the right to periodically inform you about your order’s status, or your options as a consequence thereof. Upon completion of an order and, given a fulfilled contract, on the legal basis of Article 6, para. 1 (a) and (b) of the GDPR we shall keep all the details of the legal relationship with you until the expiration of the period of 10 years as provided for in Art. 12 of the Accountancy Act.

Cookies

Our website uses so-called cookies. These are small text files that are loaded into the browser and stored on your terminal equipment. They are harmless. We use them to keep our website easy to use. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser during your next visit to our site.
Please click on the headings of the individual cookies categories to find out more and, if necessary, modify your browser’s default settings.

Specifically, the cookies used on our website are:

1. CSRF Token - Requires your browser to process cookies;
2. Session ID - Ensure that any information you enter or receive is remembered by our website. Without this cookie, our site will treat you as a "new" visitor every time you sign in. It does not identify you personally and is not related to any other information.

We want you to know that we deploy cookies on the legal basis of Article 4a of the Bulgarian Electronic Commerce Act and Article 6, par. 1 (e) of the GDPR. If you do not consent to this, you can opt out such storage by setting up your browser so that it informs you when a website wants to store a cookie on your terminal equipment so that you can either accept it or not.

Keep in mind, however, that disabling cookies in your browser can limit the functionality of our website for you.

For the sake of full transparency, we also inform you about the optional cookies we use, namely

3. CloudCart Analytics - this is a performance cookie that identifies you as a user on CloudCart\s platform and analyzes your Internet sessions;
4. Google Analytics - this is also a performance cookie, however, provided by Google. We analyze your Internet traffic and the data we use for that is being anonymized by Google. We want you to know that Google is a complying claiming to be 100% compliant with GDPR and that we have a data processing agreement with them;
5. AddThis Social Sharing – this a functionality cookie that tells us what content you share on the social networks you use;
6. Remember me - it\s also a functionality cookie that remembers your logged-in status.
7. {data_provider} - {description} – {cookie_name}

Using the "Opt-out" option

If, for any reason, you wish to withdraw your consent from the services we provide through the above cookies, we ask you to visit the "Cookie Settings" section of our website and follow the steps outlined there.

Newsletter

You can subscribe to our newsletter by filling out the form on our website. For this, we need your email address and your consent to send you messages.

After you sign up for our newsletter/mailing list, we will send you a confirmation message with a link to confirm your registration.

You can unsubscribe from our newsletter at any time. Please send your withdrawal message to the following email address: [specify email address] or use the "unsubscribe" button. We will immediately delete your data and you will not receive our newsletter any longer.

Know your rights

You have the right to access your data that we process, as well as the right to rectification, erasure (right to be forgotten), limitation of processing, data portability, withdrawal of consent and objection.

If you believe that our processing of your data is in violation of any data protection provision or if you believe that your rights under these provisions have been violated in any way, you may contact the appropriate administrative authority

Contact us in one of the following ways:

, Sofia 1000 , [email protected], +359885717280,